Q. What is automated collection service?

A. Automated trash collection is where a truck with a mechanical arm operated by the driver empties the containers into the truck instead of workers lifting the barrels. The driver never leaves the truck.

Q. How does it work?

A. Each residential customer place the roll cart & recycling bin at the edge of their property the night before collection, trucks will come by in the morning to dump the roll cart into the truck. Recycling truck drivers will still manually collect recycling bins.

Q. Where do I place these Rolling carts and recycling bins?

A. Please place your roll cart on the edge of your lawn or on your sidewalk no more then 18” from the curb or roadside. Do not place the bins in front of a car, telephone pole, or behind a mailbox. The truck will need direct access to the cart in order for the system to work. The blue recycling bin is to be placed next to the gray roll cart. Please place the bin out the night before collection.

Q. When will I receive the roll cart and recycling bin?

A. We will start distributing the containers on April 8, 2006. We anticipate that it will take us approximately one month to distribute all the rolling carts and recycling bins to everyone. Please be patient, your containers are on the way.

Q. When can I start using my new rolling cart and recycling bin?

A. As soon as you receive your new rolling cart and recycling bin you can start using it.

Q. Do I have to buy the carts?

A. No, you do not have to buy the rolling cart or recycling bin, they are included in your monthly fee. The rolling carts and recycling bins will remain property of WWP. Extra rolling carts and recycling bins are available for a nominal fee.

Q. Can I get an extra cart?

A. Yes, extra rolling carts and recycling bins are available at an additional cost. Please contact our Customer Service Department for prices and availability.

Q. Do I need more then one rolling cart?

A. Most studies show that the average family who recycles, demonstrates that one rolling cart is adequate for weekly collection service.

Q. How much will trash these roll carts hold?

A. The roll carts are designed to handle the amount of 3-normal size trashcans or 6 bags of trash.

Q. Do I need to be home when the rolling carts and bins arrive?

A. WWP staff will distribute the containers Monday thru Sunday until we are done. We hope to see & meet all of our customers to answer any questions you may have. Or not answered here.

Q. Can I pile trash on the outside of the rolling cart?

A. No, our trucks are only equipped to collect what is inside the rolling cart.

Q. What can I put into the roll cart?

A. Regular bagged household trash. Please bag all trash before placing it inside the bin. No construction debris. No hazardous waste. No recyclables!

Q&A cont:

Q. What can go inside the recycling bin?

A. Newspaper, junk mail, cereal boxes, magazines and other paper products must be tied into a bundle or placed in a paper bag. Rinsed glass bottles, tin cans, aluminum cans, and plastic containers can be placed loose in the blue bin. For more information, please visit www.williwaste.com.

Q. Will my monthly fee increase?

A. Your charges will remain the same. WWP will still invoice you on a quarterly basis, in advance of our services. Please pay your invoice on time to avoid an interruption of service. On an annual basis, we review our rates based on the Consumer Price Index (CPI).

Q. Will my collection day change?

For the majority of our customers, the collection day will stay the same. If your day changes, you will be informed of your new collection day during the distribution process.

Q. How big are the containers?

This is a 95-gallon rolling cart.

44” (H) x 34” (L) x 25” (W)

This is a 14-gallon recycling container.

A. The carts are easy to roll and handle. We have a smaller size cart (65 Gallons) available. If you have limitations, please feel free to contact our customer service department and we will see what type of alternative collection service we can provide.

Q. Can I still place my own containers at the curb?

A. No, the automated collection system only works with our specially designed carts. If after a few weeks you find that you have more trash then one roll cart can hold, please contact customer service for an additional cart.

Q. What are some common problems that can arise?

A. Residents place carts to close to cars, mailboxes, or utility poles. Residents sometimes place the containers to far away from the curb. Please follow the instructions to avoid service interruptions.

Q. What if it snows?